Christine Roher

Embattled cinema subscription MoviePass faces a class action lawsuit in Northern California, on behalf of customers who say they didn’t get what they paid for.

Families are paying triple-digital interest on everyday items despite a cap on small loans around 36%. The crux of the practice is whether you’re getting an ordinary loan or an unconventional lease.

The Better Business Bureau has logged hundreds of new complaints about Yeezy Supply. Fans of Kanye West and Kim Kardashian say their fashion brand isn’t delivering.

NBC Bay Area Responds to a Santa Cruz woman who has a $400 beef with Kanye West and company. Consumer Investigator Chris Chmura started looking into it, and found she’s not the only one.

Complaints about solar installations have nearly doubled. Sales practices are often to blame.

After a Lyft driver’s car collides with an Oakland bicyclist, a $1,600 insurance question is raised: who pays?

A cemetery tells a man that he is due just $15 in compensation when his pre-purchased grave site — next to his parents — is given away to a stranger.

The City of San Jose dismisses all citations it issued this summer, because the criteria for fireworks citations “had not been evenly applied.”

A Redwood City woman’s mortgage payments were out of whack and she feared they would trigger a foreclosure. She turned to consumer investigator Chris Chmura for help.

San Jose says it will evaluate the process that has sent fireworks fines to some residents who insist they did nothing. Those people complain that the system is flawed.

Residents are frustrated to discover that they can be fined $500 even if a law enforcement officer never visits their home.

Consumers say a local health club sold them one thing, but billed them for something more expensive. And it put them on the hook for thousands of dollars.

A San Francisco man’s lost luggage story twists to the absurd when he’s sent a part for a car instead of his bag.

They paid thousands of dollars to hire a local matchmaker who knows the Bay Area dating scene. But, they’re still alone…feeling duped.

Bay Area homeowners relied on a popular website to find a contractor they could trust. But we found many you can’t trust – many who are breaking the law from the moment they first make contact.

Local restaurants say a San Francisco startup is using their business names and logos without permission. And in doing that – misleading you, the consumer.

A DNA test that’s designed to reveal family history also requires users to give up their rights to their DNA data. One consumer says the contract is too broad for him to continue with the service.

The death of an Albany boy after a visit to the dentist has inspired a call for sweeping changes to state law that could move forward next week. But there’s a battle. Consumer Investigator Chris Chmura is here to explain how kids’ dentist appointments could change…and why some are against it.

A Menlo Park woman says her homeowners insurance company made a promise that it didn’t keep. And it was going to cost her thousands of dollars. She turned to Consumer Investigator Chris Chmura for help.

A Menlo Park woman says her homeowners insurance company made a promise that it didn’t keep. And it was going to cost her thousands of dollars. She turned to Consumer Investigator Chris Chmura for help.